Refunds & cancellations

Last updated: 17 August 2026. This policy applies to online payments for PNS software subscriptions on https://portal.pnspbn.com (including Cashfree checkout).

Currency

Charges and refunds are in INR (₹).

When we refund

• Failed or duplicate payment: if money was deducted but the module did not activate, or the same order was charged twice, we refund the extra amount after we verify the Cashfree / bank record (usually 5–7 working days to your original method).
• Wrong amount charged: we refund the difference or the full amount, as applicable.
• Service not delivered: if we cannot provide the paid module after a successful payment, we refund that payment.

When we do not refund

• Change of mind after the module is activated and usable.
• Partial unused days on a monthly or yearly plan (you keep access until the paid end date).
• One Time / AMC fees after activation, except the cases listed under “When we refund”.
• Bank or UPI failures on your side after a successful Cashfree “PAID” status that already activated the plan (raise a ticket; we check the gateway before any reversal).

Cancellation

There is no lock-in beyond the period you paid. To stop further renewals, message us on WhatsApp / call (see Contact us) with your Customer ID and module name. We will not auto-charge a new period unless you pay again at checkout. Access continues until the current paid period ends.

How to request a refund

1. Call or WhatsApp 94228 76064 or 98347 75800.
2. Send Customer ID, module name, payment date, amount in INR, and Cashfree order id (starts with PNS) if shown.
3. We confirm with the payment gateway and, if eligible, initiate the refund to the original payment method.

Bank / UPI credit after a refund is initiated typically takes 5–7 working days (sometimes up to 14 days, depending on your bank).

Prices: Products & pricing (INR). Full terms: Terms & conditions.